At Dr.ayel, every soap is thoughtfully handcrafted and cured for 6–8 weeks to ensure it reaches you in its best form. We take great care in preparing and packing each order.

Shipping
Orders are usually processed within 1–3 working days.
Once dispatched, delivery typically takes around 3–4 working days.That said, delivery timelines may sometimes vary depending on your location, weather conditions, or courier service delays. While we always try our best to get your order to you as quickly as possible, a few delays can occasionally happen beyond our control.

Returns & Refunds

Because our products are personal care items and made in small handmade batches, we do not accept returns or exchanges once the order has been delivered.
However, your experience matters to us.If your order arrives damaged, defective, or if you receive the wrong product, please reach out to us within 24–48 hours of delivery with clear photos or a short video of the issue. This helps us understand and resolve the problem quickly.
After reviewing your request, we will gladly offer a replacement or a refund, depending on the situation.
Refund Processing
If a refund is approved, it will be processed within 5–7 working days to your original payment method.
We truly appreciate your support and trust in Dr.ayel. Since each product is made with care and patience, we aim to provide you with a smooth and honest experience every step of the way.